SHOP EASILY, SAFELY, AND QUICKLY
At Lumina, we’re committed to making your shopping experience as smooth as possible. From browsing to delivery, every step is designed with your convenience in mind.
How to Order
Shopping with Lumina is simple, secure, and designed for your convenience. Whether you’re a first-time buyer or a returning customer, our streamlined process ensures a smooth experience from browsing to doorstep delivery.
1. Browse Products
Use our easy-to-navigate menu or the search bar at the top of the page to explore our wide range of household goods, personal care items, wellness products, and eco-friendly solutions. Each product page provides detailed descriptions, usage tips, and honest customer reviews to help you make informed decisions.
2. Add to Cart
Once you've found a product you love, select the quantity and preferred variant (such as scent, size, or type), then click the “Add to Cart” button. You can continue shopping or proceed directly to checkout. The cart icon at the top of the page lets you view, update, or remove items anytime.
3. Proceed to Checkout
When you’re ready, click on the cart icon and select “Checkout.” Enter your delivery details, including your full name, shipping address, and contact number. Choose your preferred delivery method and payment option, then review your order to ensure everything is correct.
4. Order Confirmation & Processing
After confirming your order, you will receive a confirmation email or SMS with your order number and summary. Our team will then begin preparing your items with care. Orders are usually processed within 1–3 business days, depending on availability and order volume.
5. Shipping & Delivery
Once your order has been packed and handed over to our delivery partners, you will receive a shipping update with tracking details so you can monitor your package until it arrives at your doorstep.
Delivery Options
We understand that timely delivery is essential. That’s why we offer flexible shipping solutions tailored to your location and urgency.
Standard Delivery (2–4 Business Days)
Perfect for customers across the Philippines. Reliable and affordable, this service ensures your order arrives within 2 to 4 business days after dispatch.
Same-Day Delivery (Metro Manila Only)
Need it fast? Place your order before the cut-off time (usually 12:00 PM) and receive it on the same day. This option is ideal for urgent household needs or last-minute gifts. Available Monday to Saturday, excluding holidays.
Free Shipping
Enjoy FREE SHIPPING on all orders over ₱1,500! No coupon code needed — the discount is applied automatically at checkout.
Track Your Order
All packages include a tracking number. You’ll receive real-time updates via SMS or email once your order is on the way.
Payment Methods
We offer several secure and convenient payment options so you can choose the one that suits you best:
Bank Transfer
Pay directly from your bank account via online or mobile banking. After placing your order, you’ll receive bank account details and payment instructions. Once the transfer is complete, just send us a screenshot or payment confirmation for quick verification.
E-Wallets (GCash, Maya)
For hassle-free and instant payments, use your favorite digital wallet. Fast, secure, and widely accessible, this is one of our most popular options.
Credit & Debit Cards
We accept all major credit and debit cards (Visa, Mastercard). Your transaction is protected with encryption technology to ensure your financial information is safe.
Cash on Delivery (COD)
Prefer to pay only once your order arrives? Choose COD for a stress-free option. This service is available for selected areas and orders under a certain value. We’ll notify you if your location qualifies.